Jim Williams 

A forty-year computing field root cause analyst and issue resolution manager and provider.

 

  Jim Williams is a high-tech manager who focuses on customer acquisition, identification, satisfaction and retention through client issue recognition and resolution, developing corporate channels to drive product innovation and enhancement. He has planned, led, organized and controlled fortune fifty corporate groups, departments, and companies introducing new concepts and transforming sets of innovative ideas and fragmented activities into a smoothly operating organization driving them to reality.

 

  Jim’s service origins amplified the need to build strong relationships and satisfy the customer as the basis of good business. His entrepreneurial tendencies have driven his career from an Air Force trained computer systems engineer to a senior level manager with experience in Service, Quality, Sales, Training, Operations and Engineering.

 

  At Seagate Technology, Jim designed, developed, organized and led the Field Engineering Organization worldwide forming and directing groups dealing directly with customer issues from an end user call center, through field support units managing distributors and retailers around the globe and major OEM clients (IBM, Apple, HP and others) personally dealing with escalated opportunities to improve the company’s image.

 

  Jim managed “Seagate Institute of Technology” and revised this $0.5M annual overhead to a 20 hour course and a 2 month overseas trip to present it.

 

   As Seagate’s Director of CSR Quality Jim’s worldwide organization in Holland, Singapore, Scotland, Florida, Oklahoma and California assured the quality for over 10,000 individual hard drives repaired each month, built with over hundreds unique configurations. Over the 5 years of his involvement CSR demonstrated Operations Management Systems Improvement by reduction of repair customer returns 50%, improved the operational overhead by 40% while reducing the average turn-around time of the product from 60 days to under 3. 

 

  As a co-founder of Digital Square, Jim served for 4-years as the Vice President of Operations. He planned, organized and led the architectural development and implementation of an n-tiered software engine. He documented and defined the concept that yielded a business practice patent and led the operation from concept to Client implementation and support back-end processing. And, introduced the product to OEM customers, advertiser and software suppliers.

 

  Jim looks forward to driving the IOM team to deliver a “world class” privacy product to the desktop and revising “Zero Trust” to “I trust me”.